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Whatever legal service you need, you have the right
to be treated with care and professionalism by your solicitor. The
Client’s Charter is your guide to what to expect from your solicitor in
terms of customer care.
Working together
Whilst your solicitor has
various duties to you as their client, they can only give their best
advice and service if the information you give them is accurate and
complete.
A solicitor will:
Put your interests first when representing you;
Be polite and considerate
in their dealings with you;
Find
out from the start what you are hoping to achieve, and aim to make sure
that
Your expectations are
realistic;
Make
every effort to explain things clearly, and in terms you can understand,
keeping jargon to a minimum;
Agree with you the type of
service you can expect to receive;
Tell you who will be
handling your work;
Keep
you informed of costs throughout so that you can work out if a
particular course of action is worth following financially;
Respond
to your letters and phone calls;
Tell you about any
developments and update you on progress as work proceeds;
Give you a clear bill which
shows the work done and the amount charged;
Treat
all clients fairly, and not discriminate against anyone, because of his
or her race, sex, sexual orientation (sexuality) or disability; and
Keep what you
tell them confidential, and refuse to act for anyone else if doing so
could compromise that confidentiality;
This
is a summary of the main rules and principles that apply to all
solicitors
Collins Dryland & Thorowgood LLP
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